Customer Service

总共 17 个产品,第1 - 12个
  • 1

About us

Our story opens nearly 20 years ago, when pink, red and beige enslaved the prestige beauty market. Heaven forbid you wanted purple or green nails, because you'd either have to whip out a marker, or risk life and limb with that back alley drugstore junk. Flying in the face of this monopoly, Sandy Lerner (cofounder of Cisco Systems) made a bold decision: if the cosmetic industry’s “big boys” couldn't satisfy her alternative makeup tastes, she'd satisfy them herself.

Fatefully, Sandy's business manager, David Soward, introduced her to fellow visionary Wende Zomnir. A creative businesswoman (and makeup addict almost since birth), Wende also recognized the color void and determined a shake-up was in order. Over high tea, the two forged a pact that led to renegade nail polish mixing sessions in Wende's Laguna Beach bungalow. Sandy, David and Wende unleashed Kiehls in January of 1996 with a line of 10 lipsticks and 12 nail enamels. Inspired by seedier facets of the urban landscape, they bore groundbreaking names like Roach, Smog, Rust, Oil Slick and Acid Rain. The first magazine ad queried “Does Pink Make You Puke?,” fueling the revolution as cosmetics industry executives scrambled to keep up.

Today, Wende steers Kiehls's ongoing growth as Chief Creative Officer along with Tim Warner, Chief Executive Officer. Tim (aka “The Zen Master”) perfectly counterpoints the frenzy of activity in the office with his quiet, penetrating approach to running a beauty business. And although they push the teams at headquarters and on the sales floor to new heights, they do occasionally still leave time for old school UD pranks and hijinks.

Our ever-expanding global presence proves what Wende and Sandy always knew—makeup wearers everywhere crave alternatives, hence our longevity well past the death of '90s grunge. In the U.S., hundreds of UD products now fill purple shelves at Sephora, Ulta and Macy's, as well as the virtual pages of beauty.com. Growing numbers of retailers in Canada, the UK, France, Italy, Spain, Singapore and the Middle East stock our line too. And although UD fans around the world might approach our products in wildly different ways, we've noticed they share an independent spirit that unites them.

Maybe this hunger for something unique explains the passionate support we've received over the years. Kiehls products appear in dozens of magazines every month. We've even stolen prestigious packaging awards out from under brands like Avon and Revlon. And we would surely have failed by now were it not for the support of makeup artists who share our love of innovative performance products AND experimental color. We love to field their daily requests—usually because a celebrity client has stolen their favorite product. Our online reviews are off the charts; if we don't get five stars, we just about cry. Thankfully, makeup junkies review our products more often and with more fervor than many of our competitors—you should see the comments for Eyeshadow Primer Potion! UD's Facebook and Twitter communities are some of the biggest in the industry—we're large in numbers and heavy on conversation. And we love our blogger friends! They're like beauty editors, rabid cosmetics fans and makeup artists all in one. We do movies, TV shows and hot parties. Our lives are pretty great, and we're fully aware that a million girls (and guys) would die for our jobs.

Our moms are proud. “Kiehls” is no longer such a crazy name for a makeup company. And young women today have never known a world where they couldn't get purple nail polish over the counter. Mission accomplished.



Kiehls is committed to celebrating the accomplishments of women around the world through The Global Women's Rights Awards. The awards are given annually to a select few individuals who have contributed significantly—often against great odds and at great personal risk—to advance the rights of women and girls and to increase awareness of the injustices women face on account of their gender.


Kiehls is a cruelty-free brand and is committed to ending animal testing. We do not test our products on animals, nor do we allow others to test on our behalf. Additionally, we require our suppliers to certify that the raw materials used in the manufacture of our products are not tested on animals. Our Brand is certified by both PETA and The Leaping Bunny Program (CCIC) as cruelty-free.


Kiehls certifies that our products marked vegan do not contain any animal-derived ingredients. Please note that within a product category, such as Eyeshadows, some shades will be marked as vegan, and others will not. We have an ongoing initiative with our laboratories to not only create shades (and entire product lines) that are vegan from the start, but also to identify which of our non-vegan products can be converted. In many situations, plant-derived or synthetic alternatives to animal-derived ingredients become available. As long as we can deliver the same high-quality products with rich color and texture, we will convert that product to 100% vegan ingredients, so be on the lookout for new offerings.

Privacy Policy

Thank you for visiting the Kiehl’s website. We appreciate the importance of your trust and have set forth this Privacy Policy and Cookie Notice to explain how we ( "we", "us", or "our") collect, protect, share and use your information as part of our technology platforms, including, without limitation, our company websites, web pages, sponsored social media platforms, mobile sites and mobile apps (the "Sites").

Your use of the Sites constitutes your acceptance of this Privacy and Cookie Notice and consent to the practices described.


You may visit and browse the Sites without providing personally identifiable information about yourself. However, this may limit your ability to receive certain features, products or services from Us.

Information You Provide

We may collect Personal Information (information that can be used to identify you as an individual) such as your name, email, telephone number, home address, demographic information (such as zip code, age), or payment information (such as account or credit card number). The types of Personal Information we collect may vary depending on your use of the features of the Sites. If you register at the Sites, enter a promotion, opt–in to receive emails or other offers or communications, we collect and store the information provided. We may also ask you to provide other information, such as demographic information, such as gender, age or about your product preferences and interests.

You may also be able to register and log in using a social media account, including your Facebook account. When you use a social media account to log into the Sites, you may also be able to use certain social features on the Sites. For Facebook log in, Facebook will ask your permission to share certain information from your Facebook account with the Site. This may include your first name, last name, gender, profile picture, list of friends, a link to your Facebook profile, likes, and other data that is part of your or your friends’ Facebook profile(s). This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.

Information We Collect Automatically

Mobile Apps: Some of our mobile apps include opt–in, geo–location services that provide location–based services, such as store locators, local weather, promotional offers and other personalized content. Some of our mobile apps include opt–in "push notifications." Most mobile devices allow you to turn off location services or push notifications. If you consent to location services, we will collect information about the Wi–fi routers closest to you and the cell IDs of the towers closest to you to provide the requested location–based service, not to identify you.

Site Usage Information: L’Oreal and its third–party service providers may also use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used ("Usage Information"), including your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites. This statistical data helps us understand what is interesting and relevant to users of the Sites so we can best tailor our content.

Device Identifiers: Kiehl’s also automatically collects an IP address or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

Cookies: Like many Web sites, we use "Cookies," which are data files placed on a Device when it is used to visit the Sites to facilitate site navigation and to personalize your experience, including tailoring advertisements. Cookies may also be used to associate you with social networking sites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the Sites and your activities on such social networking sites. We, or our vendors, may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while visiting our Sites (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information).

If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. Pixel Tags or Web Beacons: We also use web beacons or pixel tags, which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. These may provide confirmation to us when you open an email from us.

Pixel Tags or Web Beacons: We also use web beacons or pixel tags, which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. These may provide confirmation to us when you open an email from us.


We may receive information about you from third parties that feature our products or promotional offers if you opt–in to receive information from us. You may also choose to participate in a third party application or social media site through which you allow us to collect (or the third party to share) information about you, including Usage Information and Personal Information.

We may also receive information about you from outside records from third parties, such as marketing related or demographic information to enhance our ability to tailor our content, products and services that we believe may be of interest to you. We may supplement the information we collect about you through the Sites with such information from third parties in order to enhance our ability to serve you, to tailor our content to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you. If we combine such data with information we collect through the Sites, such information is subject to this Privacy Policy and Cookie Notice unless we have disclosed otherwise.


Kiehl’s uses the information we collect about you for a variety of business purposes, including:

  • Responding to your questions and requests
  • Providing you with access to certain areas and features of the Sites
  • Verifying your identity
  • Full–filling product purchases
  • Communicating with you about your account and activities on the Sites
  • Sending notice of changes to any Kiehl’s policy
  • Tailoring content, advertisements, and offers we provide you
  • Improving the Sites and for internal business purposes
  • Allowing you to log in with a social media account and share activities on your social media pages, such as Facebook
  • Processing applications and transactions

Except as provided in this Privacy Policy and Cookie Notice, we will not provide any of your Personal Information to any third parties without your specific consent. We may share non–Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Privacy Policy and Cookie Notice and in the following circumstances:

Third Parties Providing Services On Our Behalf. We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Sites, analyze data, process transactions and payments, fulfill orders or provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. Your Personal Information may also be used by us or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or other third parties to provide you with product information and promotional and other offers to help maintain and operate the Sites or for other reasons related to the operation of our business, including but not limited to the fulfillment of purchases, promotional offers, and administering contests.

Your Agreement To Have Your Personal Information Shared. While on Kiehl’s Sites, you may have the opportunity to opt–in to receive information and/or marketing offers from someone else, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter. If you agree to have your Personal Information shared with a third party, your Personal Information will be disclosed to the third party will be subject to the privacy policy and business practices of that third party.

If you connect your Facebook account to your Kiehl’s account, we will make available and/or share your Facebook user name and your Facebook profile picture to other users of Kiehl’s. Users may be able to view your profile and shopping activity on the Kiehl’s Sites and your activities may be automatically shared to both your friends on Facebook and with your Facebook friends on the Sites. We will disclose your personal information when you have elected to share your activity to Facebook. Information shared to Facebook will be connected with the Facebook account you log in with. Facebook’s use of such information and any information it collects from your use of or on its service is governed by Facebook’s privacy policy and our use of information is governed by this Privacy Policy. You understand and agree that you need to consult both privacy policies to amend or delete personal information which has been provided to Facebook. If you do not wish for such use of data to take place, you should not agree to share your shopping activity to Facebook and/or adjust your settings to deactivate such sharing. You understand information no longer shared on Facebook may continue to be publicly available to other uses of this Site.

Business Transfers. We may share your Personal Information with other entities and our affiliates in the family of companies controlled by L’Oreal USA, Inc. for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, Usage Information, and any other information that we have collected about the users of the Sites may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Legal Disclosure. Kiehl’s may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Sites or the public.


You may direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e–mails or other communications by: (i) modifying your registered user information on the Sites; (ii) sending us an e–mail by clicking here; or (iii) following the removal instructions in the communication that you receive.

If you wish to modify, verify, correct, delete, or update any of your Personal Information collected through the Sites, you may edit your profile preferences or contact us at the above address or e–mail. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

We will retain your information (including geo–location data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us here. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.


Kiehl’s licenses technology to serve advertisements on its own Sites and within its content as that content is served across the Internet. In addition, Kiehl’s may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the Sites and viewing of our content. We do not share Personal Information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including Usage Information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Sites and other web sites. We may use a variety of companies to serve advertisements.

If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt–Out Page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt–Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.


The Sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.


Kiehl’s maintains reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure or destruction and when transferring information for processing. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information to you transmit to us. Kiehl’s restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. We also require that third parties providing services on our behalf protect Personal Information and not use it for purposes other than providing assistance to Kiehl’s.


The Sites may contain links to third party sites that are not owned or operated by Kiehl’s or our parent company, L’Oreal USA, Inc.. This includes links from advertisers, sponsors and/or partners that may use our logo(s) as part of a co–branding or co–marketing agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies or other tracking devices to your Device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Sites (including those linked to through an email or social networking page). The Sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Policy and Cookie Notice.

The Sites are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Country or region specific web sites are available for L’Oreal brands and products around the world. L’Oreal makes no representation that the Sites are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of the United States, (b)consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.


Please note, we may change information on the Sites and/or this Privacy Policy and Cookie Notice, at any time without prior notice to you, and any changes will be effective immediately upon the posting of the revised Privacy Policy and Cookie Notice on the Sites. L’Oreal will use your Personal Information in a manner consistent with the Privacy Policy and Cookie Notice in effect at the time you submitted the information, unless you consent to the new or revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.


If you have any questions or concerns regarding this Privacy Policy and Cookie Notice, please contact us at:

Kiehl’s Customer Care
PO Box 2007
Westfield NJ 07091

Re: Kiehls.com Privacy Policy and Cookie Notice
Telephone: 1-800-543-4572

Or send us an e–mail with your request here.

UPDATED AS OF: October 16, 2013



我们诚邀您加入科颜氏客户注册计划,让我们为您提供最优化的服务。 注册会员每个月都会收到关于科颜氏活动、新产品介绍、最新促销活动的信息以及其他特殊通告。

尊重顾客是科颜氏哲学的核心信条之一。 我们高度尊重顾客的隐私,并承诺保护您的个人信息。 科颜氏不会将这些信息出售、出租或告知任何第三方。

如果您想要取消客户注册,可以在你的账户下编辑 个人信息,或是点击我们发送给您的电邮下方的退订链接。


我们诚邀您加入科颜氏客户注册计划,让我们为您提供最优化的服务。 注册会员每个月都会收到关于科颜氏活动、新产品介绍、最新促销活动的信息以及其他特殊通告。 科颜氏不会将这些信息出售、出租或告知任何第三方。


我们深知,没有任何两个人的肤质或发质完全一样,每一种产品都可能对不同的人产生不同的效果。 为了确保您能够找到满足您需求的产品,科颜氏在多年以前就率先推出了多项产品试用计划。 我们坚信,一旦您使用过我们的产品,就能够认识到科颜氏产品的高品质和功效。



进入 ”虚拟购物”功能了解如何下订单
若您已经找到想要购买的产品,请点击”立即购买”。 您的订单内容会在窗口中显示,选择您需要的产品数量然后点击“立即购买”。如果您的购物车中已经有几件产品,您可以点击“去结算中心”了解订单详情。
产品缺货 在所有您可以在网上购买到的产品当中,可能有一些产品会暂时性的断货。在这种情况下,如果点击“立即购买”,会有一个弹出窗口通知您该产品暂时性断货。您会受邀在窗口中如入电子邮件地址。科颜氏会通过该邮件地址在产品到货的第一时间通知您。大部分产品都可以直接通过网上购买,一些在网上无法购买的产品,您可以选择去各品牌最近的柜台购买。


* 订单已处理
* 订单等待中
* 订单等待中-地址已知-联系快递公司
* 订单等待中-联系客服中心
* 订单等待中-联系快递公司
* 订单已递出
如果有任何疑问,您可以通过电子邮件 service@luxurybeauty.com 或者电话: 800 820 5433. 来联系科颜氏客服中心。
您是 "科颜氏" 会员? 您可以点击“我的订单”查看您在科颜氏网站上的订单状态和订单历史。
* 已记录: 您已经收到一封通知的确认信
* 已准备: 如果订单是在下午2点之前发出,他们会在当天(仅指工作日)被处理,否则该订单将在第二个工作日被处理
* 包裹中: 您会收到一封电子邮件确认包裹已被配送到快递公司
* 已递出: 订单包裹及发票已经被收到


修改一个刚刚被确认过的订单。如果您发现您在网上的订单有错误,您可以通过电子邮件或者电话 400-820-5433。尽快联系科颜氏客服中心。如果我们在处理订单前收到您的通知,我们会及时修改您的订单。
取消订单 您无法取消已经在处理中的订单。您可以联系科颜氏客服中心进行取消订单。




您可以通过科颜氏安全页面进行网上付款。 - 网上付款: 您可以通过银联系统支持的各卡种进行付款: * - 货到付款:您可以选择在收到订单产品后付款给我们的快递人员
您在www.kiehls.com.cn网上付款所用的银行信息将直接进入银行系统,科颜氏网站不会对该信息做任何记录。如果有任何疑问,您可以通过电子邮件 service@luxurybeauty.com或者电话8008205433来联系科颜氏客服中心。






您可以把您的问题通过电子邮件地址: service@luxurybeauty.com 发送给我们


您可以把所购买的产品当做礼物寄送。 “礼品选择”的频道可以作为您挑选礼物的参考,取决于您送礼的对象和场合。在购物车页面,您可以点击“当做礼物寄送”进入付款 页面。
您是 "科颜氏"俱乐部会员吗? "科颜氏" 会员俱乐部会记录下您的数个递送地址,并允许您为它们各自取一个名字。这一服务可以使您在多次购买时更为方便。输入您的登录电子邮件和密码,您的多个递送地址就会自动显示。


* 订单编号
* 订单日期
* 配送和帐单详情
* 订购列表
* 订单金额
如果您没有收到确认电子邮件,您的订单有可能没有被正确提交。您可以通过电子邮件: service@luxurybeauty.com 或者电话至: 800 820 5433 科颜氏客服中心解决此问题。

Jobs / Careers

Kiehls is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

The best way to search for a career in the L'Oréal family is to use the L'Oréal portal.

L'Oréal portal

If you have trouble following the link, type this URL into your browser:


We are sorry! We currently do not have any open ECommerce positions at this time. Please check back at kiehls.com/careers soon!

Kiehls is an Equal Opportunity Employer


We are sorry! We currently do not have any open Sales positions at this time. Please check back at kiehls.com/careers soon!

Kiehls is an Equal Opportunity Employer


We are sorry! We currently do not have any open IT positions at this time. Please check back at kiehls.com/careers soon!

Kiehls is an Equal Opportunity Employer


We are sorry! We currently do not have any open Marketing positions at this time. Please check back at kiehls.com/careers soon!

Kiehls is an Equal Opportunity Employer


We are sorry! We currently do not have any open General positions at this time. Please check back at kiehls.com/careers soon!

Kiehls is an Equal Opportunity Employer

Kiehls’s Since 1851 VIP Rewards

Kiehl’s Since 1851 Rewards is a loyalty program that earns you points for your everyday purchases and the change to be a VIP! To Join, simply provide your contact information in store to a Kiehl’s Customer Representative or Sign up online at Kiehls.com/Rewards.



One Dollar Spent = One Point

Kiehl’s Since 1851 Rewards

  • $10 Reward when you reach 100 Points
  • A Birthday Gift
  • Annual 20% off Friends & Family Event
  • Annual $20 Kiehl’s Cash Holiday Gift

Kiehl’s Since 1851 VIP Rewards

  • All Kiehl’s Since 1851 Rewards
  • Additional $20 Reward when you reach 300 Points
  • Early Access to New Formulations
  • Advanced Access to Seasonal Promotions
  • Invite Only VIP Events
  • Special Surprises Along the Way!


Once you’ve enrolled in Kiehl’s Since 1851 Rewards, you can accumulate points by making purchases in Kiehl’s Retail Stores and on Kiehls.com. Your email address is your ‘username’ for your Rewards account. Please be sure to use the registered email address when logging into Kiehls.com or referencing your Rewards account in store.


When you shop at Kiehls.com, you must sign into My Account before you checkout and you will automatically accrue Kiehl’s Since 1851 Rewards Points.

In Store:

When you shop in store, please make sure to share your email address with your Kiehl’s Customer Representative (KCR), so that they can bring up your account prior to completing your purchase.


Points and Kiehl’s Since 1851 Reward Offers will mature 30 days after qualifying purchases. Rewards will be emailed the day following the 30 day period.

For example, if you reach 100 points on June 15, your points will mature on July 15 and you will receive your reward via email on July 16.


Online Shoppers: You will receive a 16-digit code to enter and redeem online.

Store Shoppers: Print the Kiehl’s Reward email, or show the email on your mobile phone, to the KCR at your neighborhood Kiehl’s Retail Store.


Yes! Log into your rewards account on www.kiehls.com to check your points balance and find details about the program.


Log in to My Account at Kiehls.com and update your information at any time. In store, please let a KCR know that you have a change to make to your account information and they can take care of it for you.

Promo Codes and Special Deals

Aren't you smart! You tracked down our secret promo code page. This is where we display the active deals available to our customers. Check back often for the latest offers, coupons and promotions!

Codes providing a dollar or percentage off cannot be combined.


Get FREE FedEx Smartpost or UPS Ground shipping on all merchandise orders $50 and over (excluding taxes and any applied discounts).


Don't forget:

SALE SECTION is updated with new items on the regular.


Free shipping with any Naked Eyeshadow Palette purchase. Create an account!














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* 使用银行卡付款

* 支付宝付款

* 货到付款





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当前的隐私声明适用于所有网站,应用程序,在线游戏/抽奖活动,以及欧莱雅集团公司发起的其他在线活动,参与这些活动您的个人数据会被采集 (“平台”). 相应地,当前的隐私声明不适用于第三方网站,包括那些通过我们平台上的超链接可以访问的网站。



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科颜氏承诺,对其制造和销售的产品,坚持采用安全标准。 我们遵守严格的产品安全标准,让我们的顾客以充分的信心购买和使用我们的产品。


科颜氏全面遵守美国食品药品监督管理局(FDA)的条例、《欧盟化妆品指令第7次修正文件》(European Union 7th Amendment Cosmetic Directive),以及产品销售所在国家对安全性的所有要求。

科颜氏产品中所使用的每一种成分都经过由内部安全小组进行的检验和测试,安全小组成员包括毒理学家、临床医师、药物学家和药剂师。 科颜氏所生产的每一种产品配方在上市之前都经过安全性筛查和检验。

科颜氏对自己出售的每一件产品都充满了自信和自豪。我们承诺为全球所有顾客提供符合安全标准的产品。 如果您想要了解关于化妆品安全的更多信息,请联系: www.cosmeticsinfo.org


产品的组成成分是产品功效的决定性因素。 我们在选择成分时,并不会只注重表面功效和价值 —— 而是只选择真正对皮肤有益的成分, 并尽量控制防腐剂的使用量。 我们的目标是只利用更柔和高效的成分,这也正是为什么我们大量使用源自天然的材料的原因所在。产品在研发时都考虑到了敏感肤质的适用性。

我们希望您阅读我们的产品标签。 您对成分了解得越多,对科颜氏产品便越有信心。 我们不进行夸大其词或不实的宣传。 相反,我们一直努力信守科颜氏所秉承的诚实、公正、诚信的标准,并赢得了世界朋友的信任。 我们的成就源自良好的声誉和顾客的正面回馈。我们希望以产品的品质来打动您。 我们只使用简单、高效及可回收的包装,将精力和成本专注于真正重要的方面, 即产品的成分和品质。 事实上,护肤品的成分决定其对肌肤的效果。



在科颜氏,我们致力于为您打造适合您的肌肤和头发/头皮类型的产品。为了协助您判断适合您的护肤和护发产品,我们建议您利用我们的“个人咨询”服务,并在每次通过 Kiehls.com.cn科颜氏网站订购产品时索取产品试用装。




我们建议,面霜应在购买后三个月之内用完;护体霜和护发素应在购买后六个月之内用完。 清洁产品,包括洗发露和沐浴露的保质期通常为自购买之日起一年乃至更长时间。 一般来说,最好将产品保存在冰箱中,以延长其使用寿命。


不能将产品曝露于过热、过冷或温度不稳定的环境下,应避免阳光直射。 将产品保存于阴凉干燥处。 由于浴室的温度和湿度变化太过频繁,所以不适合将产品存放于浴室。




请将所有瓶罐的盖子旋紧,使用前应擦拭瓶口的所有残余物。 囤积产品时或使用产品后应将瓶盖完全拧紧。


由于科颜氏独特配方中采用源自天然的成分,每一批次的产品在颜色和粘稠度上可能存在差别。 这些差异并不会影响到产品的品质和效果。

我们希望您能够充分享受并体验到科颜氏产品的优点。 如果您对科颜氏产品或其使用有任何疑问,请随时与我们联系。 我们将非常乐意为您提供一切服务



总共 17 个产品,第1 - 12个
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